Refund policy
Refund Policy:
Thank you for choosing our services. We understand that sometimes circumstances may arise that require changes to your plans. Please review our refund policy below:
-
Availability: Installation services are subject to availability. While we strive to accommodate all requests, availability may vary based on factors beyond our control.
-
Non-refundable Date Requests: Once a customer requests or demands a specific installation date, the associated service becomes non-refundable. This policy is in place to ensure fairness to all customers and to manage our scheduling efficiently.
-
Cancellation Policy: If you need to cancel or reschedule an installation, please notify us as soon as possible. Refunds, if applicable, will be processed in accordance with the terms outlined in this policy. All transactions are final, and we do not entertain cancellations. Once a purchase is made, it cannot be revoked or refunded. We appreciate your understanding and adherence to this no-cancellation policy. If you have any concerns or inquiries, please feel free to contact our customer support 8928 5314/ 8081 0650 for assistance. Kindly be advised that cancellations are subjected to a transaction fee of 3.4% plus 50 cents. Additionally, if the payment method is Atome or Grab, a 6% transaction fee plus 50 cents will apply.
-
Exceptions: In exceptional cases, such as unforeseen circumstances or technical issues on our end, we reserve the right to evaluate refund requests on a case-by-case basis.
-
Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer service team. We are here to assist you and address any issues you may encounter.
-
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service experience.
You can always contact us for any return question at sgyiju@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sgyiju@gmail.com.